In 2026,
Daqin Silicone comprehensively upgraded its global after-sales service system, building a full-cycle service model covering pre-sales technical consultation, in-sales construction guidance, and after-sales quality tracking, becoming one of the few
Silicone sealant manufacturers in the industry with a complete technical service system. The continuous improvement of the service system further enhances customer stickiness and brand reputation, helping the company maintain a high customer repurchase rate in the fiercely competitive building material market.
In the traditional building sealant industry, most manufacturers only focus on product sales and ignore technical after-sales service, resulting in many customers encountering problems such as improper construction methods and mismatched product models in the actual use process, which affects the construction effect. In view of the industry’s service shortcomings, Daqin Silicone has built a professional technical service team composed of senior engineers, providing one-stop solution services for different customers such as engineering contractors, decoration companies, and distributors. In the pre-sales stage, the team provides targeted product selection suggestions and project sealing scheme design according to customer project types, building environments, and performance requirements.
In the construction process, Daqin Silicone provides free on-site technical guidance for large engineering projects, guiding construction personnel to standardize glue application, gap processing, and curing operation, effectively avoiding quality problems caused by non-standard construction. For distributor customers, the company regularly holds product technology and construction skill training courses to help downstream customers improve professional service capabilities. In the after-sales link, the company has established a 24-hour rapid response mechanism, realizing timely response to customer feedback and problem solving, and conducting regular return visits to completed projects to track product long-term use effects.
The standardized and professional full-cycle service system has won high praise from customers. In 2026, Daqin Silicone’s customer satisfaction rate reached 98.5%, and the customer repurchase rate increased by 15% year-on-year. Daqin Silicone said that product quality and technical service are the core foundations of brand development. In the future, the company will further optimize the service process, launch remote intelligent technical guidance services, continue to improve the full-life cycle service capability of products, and create greater value for global customers with professional technology and intimate services.
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